We want to keep you in the loop about an exciting program happening in our community. Your local water and wastewater utility is currently working on various preventative maintenance services for the water distribution system. Activities will improve water quality within the distribution system, maintain the integrity of fire protection services, and ensure the Town is prepared for planned upgrades, such as repairing and replacing ageing pipes. We’re excited to share some key details with you, making sure you’re informed and assured about this initiative.

What to Expect:

Daily activities will involve servicing water valves and fire hydrants. Activities are scheduled to minimize
disruption to the normal flow of traffic; however, there will be some unavoidable disturbances as is typical of maintenance activities. Contractors will be accompanied by Town staff, starting work at approximately 7:00a.m. Work will only be scheduled on weekdays, Monday through Friday.

The first maintenance activities will involve exercising (opening and closing) valves on the water main, as well as exercising hydrants and conducting pressure and flow testing. Activities are expected to begin daily starting around July 1st and ending around July 11th. During this period, there will be some temporary issues with pressure and volume as the valves and hydrants are opened. Again, this is expected, and operations should return to normal within a few hours.

Upon completion of valve and hydrant activities, the Town will execute unidirectional flushing (UDF). UDF
activities are expected to start July 14th and will last anywhere between three to four weeks, ending in mid-August at the latest. During this activity, there will be significant disturbances to the water supply, water pressure, and possibly water color.

General FAQs:

What is the purpose of hydrant and valve exercising?

Operating the valves ensures that staƯ are able to isolate the system as needed. The main purpose of the
unidirectional flushing is to improve water quality within the distribution system by removing sediment, debris, and mineral deposits that can accumulate within the pipes. This action also extends the longevity of watermains and hydrants by ensuring proper maintenance is occurring.

How does hydrant flushing work?

The hydrants are opened in a controlled manner to release water at a fast pace. Running hydrants will increase water flow through the system. This increase in flow stirs up any minerals and deposits in the pipes and clears them out.

Can I still use water during the flushing process?

Flushing will not interrupt your water service; however, it is common to see a drop in water pressure while crews are doing work in your area.

Is my water safe to drink after hydrants have been flushed in my area?

Water can become discolored after flushing; however, this is due to iron and other minerals in the water main being stirred up. The water is still safe to drink. If you are impacted by discoloration, run your cold water tap for a few minutes until the water is clear. If it is not clear the first time, wait a few minutes and repeat this process. (NOTE: It may take as much as fifteen (15) to twenty (20) minutes to flush the line clear.) Avoid all customary duties (laundry, washing dishes, etc.) until the flushing is complete and your water clears.

Who is performing the work?

The Town has coordinated with CHA Consulting, Inc. and Hydromax USA to perform the field work; however, they will be accompanied by Town staff.